shopping guideShopping Guide

Regarding delivery

The order you ordered will be sent by "Yamato Transport".

about shipping cost

Shopping over 30,000 yen will be delivered for free shipping only all of japan.
If the purchase price is less than 30,000 yen for shipping to Hokkaido, Okinawa and remote islands, a uniform 1,500 yen will be charged separately.
Shipping to overseas will be handled.

Products of 3,000 yen or more will be delivered by Yamato Transport courier service. Products of less than 3,000 yen will be shipped at the cat POS of Yamato Transport and will be posted to the post.

Accessories such as masks and shoelaces compatible with cat pos are free shipping from purchases of 2,000 yen or more including tax.
If the purchase price is less than 2,000 yen including tax, 385 yen will be charged separately.
Please note that the cat pos is not supported by the date and time specification.
Catopos will be shipped for each order.
Please note that simultaneous purchase (packing) of free shipping sneakers, apparel products and cat pos ships is not possible.

About delivery area

Delivery is limited to Japan.
The following delivery is not available. Please note.

  • Overseas delivery
  • Transfer service, shipping to the private book box

About the number of days until shipping

Basically, we will deliver it within 3 business days you order.
We will notify you by e -mail, etc. if you are contacted or delayed regarding your order.
In the case of cash on delivery and bank transfer, it is as follows.

  • Cash on delivery: After confirming the order, ship within 3 business days (weekday business days)
  • Bank transfer: Shipped within 3 business days after payment is confirmed (weekday business days)
  • Cash on delivery: After confirming the order, ship within 3 business days (weekday business days)
  • Bank transfer: Shipped within 3 business days after payment is confirmed (weekday business days)

About product delivery status

You can check the product delivery status and specify the date and time from the inquiry service of Yamato Transport.
When confirming, please check the site below using the Yamato Transport's slip number listed in the "Shipping Completion Email" sent after the product shipment.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

About separate orders

Each product ordered separately will be shipped individually.

About long -term absence / decline

If the delivery period has passed due to long -term absence or decline, and the storage period at the delivery company has passed, your order will be canceled.
However, we cannot accept cancellations after ordering the order of reserved products.

Change of delivery destination after ordering

We cannot change the delivery destination for payment methods other than cash on delivery.
If you would like to change the delivery destination by cash on delivery, please contact us from the inquiry form.

* If you are in the shipment work, you may not be able to accept the change.